Frequently Asked Questions
Everything you need to know about your BOXIO shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your BOXIO order is dispatched, you will receive an email containing a tracking number to follow your package in real-time.
Are your materials sustainably sourced?
At BOXIO, we prioritize ethical fashion. Many of our collections utilize organic cotton and recycled polyester. Check the 'Sustainability' tab on individual product pages for specific material details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my BOXIO garments?
To ensure longevity, we recommend washing most items in cold water and hanging them to dry. Specific care instructions are printed on the inner label of every piece.